Paulina

Duve now supports purchases by guests without a reservation or login — also known as Visitors. This feature helps properties capture more revenue from walk-ins, event attendees, and local guests by...

Some properties prefer to align upgrade charges with how guests are billed in the PMS—especially for longer stays. If you’re using Duve with an OHIP PMS connection, you now have the option to apply...

Duve's translation engine helps you reach guests in their own language, but automatic translations don’t always get it right—especially when it comes to brand names, restaurant titles, or property-...

Duve now supports a new Selfie Match workflow that enables hosts to verify guest identity via a live selfie taken in the Online Check-in. This verification compares the selfie with the passport up...

Duve now offers enhanced control over the guest login experience, enabling hosts to customize the login method for their properties. This update is particularly beneficial for hosts with a high vol...

Current BehaviorWhen a reservation is canceled, the following actions occur automatically:All upsell orders linked to that reservation are canceledThis applies to orders with a delivery date after ...

Duve now supports syncing both the Booker and the Main Guest from Mews PMS reservations. This enhancement is especially valuable for properties handling high volumes of corporate or third-party boo...

Duve now lets hotels choose which team members receive pop-up notifications for each individual Menu Upsell. This is ideal for properties with multiple F&B outlets or departments that want to strea...

The new user permission Brand Manager capabilities give property groups greater control over user access at the brand level. Managers can now add, remove, and assign roles for users specifically ti...

For OHIP PMS hosts, you can sync back the guest's Stay Payment back to the PMS. How to Set it Up Set up Payment Methods in OHIP Set the Cashier ID in OHIP Add the fields to the OHIP Connection setu...