Q: I need to ask documents from all guests but Airbnb, how can this be done?
A: Within the Required Documents settings, you can add a condition to disable this feature for Airbnb booking source:
Q: Where can I set a pre-check in reminder message (SMS/Whatsapp)?
A: Under the Scheduled messages, you can set up a reminder message to check-in, with the conditions of your choosing. You can send it by SMS, WhatsApp, Chat, Email, or all.
Q: How do I remove the option of editing the number of guests in the check in process?
A: Under "Extra customization", you can disable the "Verify number of guests" option.
Q: I have "Train" as an arrival option, but the train stations that show up are not the relevant ones for my property location, how can I fix this?
A: Check and make sure the coordinates address is correct under the rental settings, so that the system will recognize the nearest train stations. After updating the information, if you still experience issues, please contact our support team.
Q: Can I remove the arrival options, as I'm not using this information?
A: Yes. You can set up this option to "Car" only under the "Arrival options" settings. That way it will not ask your guests for this information during the check in wizard.
Q: Do reservations from OTAs sync with the guest email address?
A: Those reservations are syncing to Duve with the OTAs masked email. Once the guest enters Duve's check-in wizard, he will be asked to update his personal email so that our communication will not rely on the OTA masked email.
Q: How can my Online check-in have a higher conversion rate?
A: To increase your guest's online check-ins, send the link to check in via multiple channels. You can send it via WhatsApp, Chat, Email, and SMS. You can track your analytics page to see which channel yields the most guest interaction.