Building your Guest Journey

With Duve’s innovative messaging you can reach your guests by various channels before, during and after their stay.

To jumpstart your Digital Guest Journey, please review this recommended Guest Journey from the moment of booking:

• Confirmation Email - link to article
  • Leverage Duve’s branded confirmation email to email your guests upon Reservation creation
• Pre check in reminders - link to article
  • Set several reminders in place to ensure guests complete your online check in process (if the guest completed already completed the process, there will not be any further reminder)
• Arrival Info - link to article
  • Share the arrival instructions & GuestApp with your guests just before arrival (if you have specific access codes, they will be released within this touchpoint pending conditions)
• Pre check out reminder - link to article
  • Set reminder in place to collect departure info from your guests and collect reviews
• Scheduled Messages - link to article
  • With Scheduled messages you can both access Duve’s innovative Email Editor to create breathtaking emails as well as add any additional touchpoints by email, SMS, WhatsApp or chat.

For Optimal results, please make sure:

• Mix & Match - Add both Email and Text (SMS/WhatsApp) touchpoints thus ensuring your guests can be communicated in the most effective way for them and also reply to you in the most convenient way for them
• Know your guests - Are your guests today more likely to respond by WhatsApp, SMS or by Email? It is important you will consider your target audience's favorite communication channel.
• Pre-Arrival/In-House - separate your strategy for communicating with in-house guests vs. Pre-arrival by switching to direct communication via text once guest is checked in, they are less likely to check their phone while on vacation

Optimize - While we recommend to start with this recommended Guest Journey, you can always make changes and optimize based on live data with Duve’s customizable options.