Q: If you find yourself asking, what if one of my rooms/rentals has a different check-in option than the rest? Can I edit the check-in options per room/rental?
Yes, you can! Go to the page of the specific room/rental you want to edit, scroll down to "Check-In Options", and enable the override. This gives you more control over the setup of individual rooms/rentals. From there you can enable or disable any of the check-in options so that only the relevant ones will show to your guests who have made a reservation in the room/rental.
Q: Can I edit the check-in options per brand?
If you are using brands in your account, you can also setup the check-in options per brand. Simply enter into the brand, then into the Settings page, next Check-In, and then Check-In Options. There you will again see a toggle switch to enable the override, allowing you to be able to set different check-in options per brand.
Q: Where can I find which Check-In Option my guest has selected on their Pre Check-In?
Duve is set up so that you never have to go hunting for the information you want to find. The Pre Check-In summary you receive by email will include the selected check-in method, but besides that, you can also easily find this information in a few convenient places, depending on your needs.
Reservation Page: You can find this information within the guest's reservation page filled out in the box of "Check-In Method" under the section "Arrival Information".
Tasks Page: In the "List View" you can add the filter of "Check-In Method" by clicking on the dropdown with the three lines and selecting the check box. This will show for all your arrivals, if they have completed Pre Check-In, their selected Check-In Method for easy viewing.
In the "Calendar View" you can see the Check-In Method by clicking on the reservation and looking under "Pre Check-In Info" - "Arrival Info".
Q: Why are my guests seeing the ETA page but are not able to select an arrival time?
A: Please check to ensure that each day of the week is included in the Check-in options set on your account.