Access Codes FAQ

Q: How can I release access codes manually through Duve?

A: Release codes is available in the "Task" screen, by clicking the 'Lock' icon or by sending a message with the dynamic parameters for Building Code or Rental/Keybox Code in a message sent manually from the Communication Hub.

Q: The guest did not complete all the conditions of receiving the access codes, however, he still received them, How come?

A: There are 3 options that Codes can be released to the guests:

1. When the guest will receive a message with one of the "Codes" dynamic parameters.
2. When a user presses on the 'Lock' sign on the Tasks page - 
   
3. When pressing on the 'V' mark on the Tasks page:
   

Q: Can I hide the Access codes manually through Duve?

A: Yes. Hiding codes is a similar action - but in this situation, you will want to click the green Lock icon from the Tasks page. If you have already released the codes in a message, you can not unsend the message. The 'Hide' action will only hide the access codes from being visible in the Guest App.

Q: How can I add a third access code to be sent with my Arrival information?

A: There are 2 recommendations.
1. Add two codes to one parameter like so:
2. Create an additional field for the third access code and then create a Guest App post specifically dedicated to the codes, where you can design the layout of the post and detail all of the codes.
 
To create an Additional field, see our instructions here: New! Additional Fields for Reservations and Rentals
 
To create a Guest App post, see our Help Article here: Guest App: Building a Guest App post

Once that is completed, add the post to the See Reservation section by going to the Advanced of the Styles page and adding the newly created Guest App post here.