Access Codes FAQ

Q: How can I release access codes manually through Duve?

A: Release codes is available in the "Task" screen, by clicking the 'Lock' icon or by sending a message with the dynamic parameters for Building Code or Rental/Keybox Code in a message sent manually from the Communication Hub.

Q: How to generate a new code for a guest?

A: Depending on how your access codes are managed, new codes can be added manually on the reservation fields. If your access codes are generated by a 3rd party, please check with the third party provider in order to generate a new code for the guest.

Q: My guest received an access code from Duve, but the door would not open. Please advise.

A: Depending on how your access codes are managed, codes might not be updated as per the guest's arrival dates and Check-in time. If your access codes are generated by a 3rd party, please check with the third party provider for why the code did not work on the door. 

Q: The guest did not complete all the conditions of receiving the access codes, however, he still received them, How come?

A: There are 3 options that Codes can be released to the guests:

1. When the guest will receive a message with one of the "Codes" dynamic parameters.
2. When a user presses on the 'Lock' sign on the Tasks page - 
   
3. When pressing on the 'V' mark on the Tasks page:
   

Q: Can I hide the Access codes manually through Duve?

A: Yes. Hiding codes is a similar action - but in this situation, you will want to click the green Lock icon from the Tasks page. If you have already released the codes in a message, you can not unsend the message. The 'Hide' action will only hide the access codes from being visible in the Guest App.

Q: All of my access codes have disappeared from Duve. What has happened?

A: Access codes configuration per rental may be overwritten based on Rental sync from your PMS. Please check if access codes are pulled from your PMS, or if you have clicked "Full Sync" in your PMS Connection.

Q: How can I add a third access code to be sent with my Arrival information?

A: There are 2 recommendations.
1. Add two codes to one parameter like so:
2. Create an additional field for the third access code and then create a Guest App post specifically dedicated to the codes, where you can design the layout of the post and detail all of the codes.
 
To create an Additional field, see our instructions here: New! Additional Fields for Reservations and Rentals
 
To create a Guest App post, see our Help Article here: Guest App: Building a Guest App post

Once that is completed, add the post to the See Reservation section by going to the Advanced of the Styles page and adding the newly created Guest App post here.