E-Signature FAQ

Q: Where can I find the guest's signed contract?

A: The guest's signed contract is available on the guest's reservation page under Documents. 

Q: I need to change one line of my contract for one rental? How can I do so?

A: We recommend adding that line to the Property Special Notes area on the rental level and then adding the dynamic parameter to the E-Signature page. 
 
For example, add the sentence here in the Special Notes:

And then add the dynamic parameter, {{propertySpecialNotes}}

Once you add the Property Special Notes dynamic param, all information under the Property Special Notes will be shown in the E-Signature, only for guests of that rental.

Q: How do I define the translation of my contract?

A: To define the translation of your contract, change the language from Original Text, to the new language and change the text only for that language. Click Save, and then it will be saved only for that language.

Q: My guests are seeing this error when completing the E-Signature? What could be causing this issue?

A: Please ensure that your E-Signature has content. If your E-Signature has no text, but is turned on, your guests will not be able to proceed with Online Check-in. 

Q: I added the {{totalPrice}} dynamic parameter to my E-Signature, and it is showing the wrong amount. How?

A: The {{totalPrice}} dynamic parameter will pull the amounts of the folio of all the reservations - including sub reservations.