User Permissions and managing users

How to Create a User - see the step-by-step video

There are three roles:

• Manager
  • Can have any permission
  • Has the exclusive permission to create other users
• Team Member
  • Can have any permission
• Service Provider
  • Service Providers have limited access only to view tasks that are assigned to their user on the Tasks page 

List of User Permissions:

• View & Edit Company Settings - A user can change any of the Settings in the backend Settings and upload images to Guest App posts. 
• Edit Rentals - A user will be able to view & edit the fields and Settings of a rental
• View Duve comments in reservations - A user will be able to see any Notes created in Duve on the reservation
• View Guidebook - A user can view and edit the entire Guestapp
• Edit Canned Responses - The User will be able to edit canned responses in Duve
• Allow Export Data - A user will be able to export Excel or CSV files of Guest Information or Upsell Orders
• View Rooms - A user will be able to view the rooms/rentals in Duve
• View Guest sensitive data - A user will be able to view customer data from Custom Questions that the account has specified as sensitive data
• Edit Scheduled Messages - A user will be able to edit the Scheduled Messages.
• View reservation pricing - This user can see all payment for stay information and breakdown of charges. 
• Edit Reservations - A user can make changes to fields of the Reservation.
• Access Chat - A user will be able to view and chat to guests and other users. Full capabilities of the Communication Hub.
• View Analytics - A user will be able to view Analytics. 
• View Product orders by tag - A user can edit upsell orders as long as there are shared tags
• View Calendar - A user will be able to view the Calendar View on the Tasks page
• View Reviews - A user will be able to view the Reviews page
• Edit Automated Communication Status - A user will be able to enable or disable the automated communications:
  • Pre-check-in
  • Confirmation email
  • Pre-check-out
  • Arrival email
• View PMS/ CM comments in reservation - A user will be able to see comments from the PMS/CM on the guest reservations. 
• Assign users to tasks - A user will be able to assign other users to Tasks. 
• Edit Orders - A user can confirm or deny orders.
• Manage upsells - A user can create upsell services, suppliers or add services from the Marketplace to the guest App. 
• View Dashboard - A user can view and edit Dashboard
• View Reservations - A user will be able to view Reservations
• View Upsells - A user will be able to view the Upsells page
• Edit Guest Billing requirement - A user will be able to edit the Guest Billing page in the Settings. 

Limit by tag, Brand, or a team

• Any user who is limited by brand will only see rooms, reservations, and conversations for that brand
  • Each user can be assigned 0,1 or multiple brands
• Any user who is limited by tag will only be able to see rooms, reservations, services, and orders for that tag
  • Each user can have 0,1 or multiple tags
• Any user can be added to a team

Exporting users and permissions

You can download a CSV of everyone who has access to your account, with their role, teams, brands, last login, tags, and permissions. It is the quickest way to run a periodic access review, hand an access list to IT or audit teams, or confirm that former employees were offboarded, without opening each user one at a time.

Who can export

• Managers who already have access to the Users & Teams screen. No extra permission was added for the export.
• Users whose "Allow export data" permission is enabled. This is the same permission that controls the other exports in Duve.
• Users who are not limited to specific brands. The file always covers the whole account, so the button is hidden from brand-limited users.

How to export

• Go to Settings > Users & Teams and stay on the Users tab. The tab label shows how many users are in the account, for example, "Users (243)".
• Click Export on the right side of the tabs row.
• The "Export users" window opens and confirms how many users will be included.
• Click Export. The file downloads straight to your computer. Click Cancel or the X to close the window without exporting.

What is in the file

The file is an Excel-compatible CSV with one row per user. It opens correctly in Excel, Google Sheets and any other spreadsheet tool, including accented and non-Latin characters. Each row starts with the user's details:

• First Name, Last Name, Email, and Phone number
• Role: Manager, Team Member, or Service Provider
• Teams, listing every team the user belongs to
• Brands, listing the brands the user is limited to, or "All brands" if they are not limited
• Last login, shown as date and time in your account's time zone
• Tags

After those come the permission columns, one per permission, each holding Yes or No for that user. They use the same labels as the permissions list above. A permission that the user's role never includes is shown as No.

The file is named after your account and the export date, for example:

User Permissions_The Barbie Hotel_24092026.csv.

Good to know

• The export always covers the full account. Filters you applied to the Users table do not change the file, and there is no option to export a single brand or team. Filter the file in your spreadsheet tool after it downloads.
• The Export button appears only on the Users tab in account-level settings. It is hidden on the Teams tab and inside a specific brand's settings.
• The file lists Managers, Team Members, and Service Providers. Guests, devices, and leads are not account users and are not included.
• Last login is empty for users who have never logged in. For users who sign in with single sign-on or Google, it fills in from their next sign-in onward.
• The file is a snapshot of the moment you clicked Export. Export again whenever you need current data.

Note: If you do not see the Export button, check that you are on the Users tab in account-level settings, that your user is not limited to specific brands, and that "Allow export data" is enabled for you.

Deleting a User

Click the "trash" icon.

Related articles:

Staff Teams & Conversation Assignee - New Users tab