Notification Emails

How to Set Up Notification Emails

• It is important for hosts to be able to receive notification emails about important pieces of the guest journey
• The host has the ability to edit who receives the emails
• They not only receive a notification, but also documents
• The host receives an immediate email notification so they don't have to be constantly checking the Frontdesk
  • When a check-in or check-out is completed, including the summary and documents attached.
  • When an order is made or requested, instead of having to constantly check the orders page
  • When a message (any Chat, SMS, WhatsApp) is not opened within 3 minutes (?) so they don't have to constantly be watching the chat

• To help prove or explain to hosts issues regarding the topics under Notification Emails
• Examples:
  • When a host says that they never received an email about ____ we can check which email is associated with the notifications and then check "all emails" gmail
  • When a host wants an email with the Check-In documents we can tell them where to look

• Check-in document mails
• Chat Notification mails
• Order notification mails
  • If there is no email listed in these fields, Duve will automatically send the emails to the email listed under 'Company Info'

Check-In Document Mails

• The Check-In documents email includes the documents uploaded by the guest in the 'Required Documents' step in the Pre Check-In
• Passport/ID
• E- Signature signed contract

Chat Notification Mails

• The host can Receive an email notification when a chat has not been opened in the Communication Hub after 3 minutes
• The email will not only be a notification, but also includes the contents of the message

Order Notification Mails

• The host can receive an email notification every time an order is placed for the upsells
  • This includes all orders, including Smart Tools and Custom Products.
• This will include the Name of guest, Date, Order #, Custom Question Information, Total, Payment Amount and Payment Type

Pre Check-In Summary

• This is a summary of all the information collected during the pre check in
• Including: Guest Information & contact information, Custom Questions answers, Scans (documents, credit cards), Payments, Security Deposit, Arrival Info

Pre Check-Out Summary

• The pre Check-Out summary includes information about the guest and their reservation, as well as the information they filled out in the Pre Check-Out form
• Estimated Check-Out time
• Feedback (review)

All Emails Sent to Guests (bcc)

• Emails entered would be bcc'd on all emails that are sent to guests, including chat messages and all pre arrival emails, pre check out.