With Extra Brands, you can create different guest journeys for each hotel or group of vacation rentals. This allows you to customize the guest journey per hotel and create different rules for Online Check-in per brand. From this page, you can create, edit, and delete a brand.
To Add a new brand:
- Click add new to start create and start editing the new brand
- When creating a new brand, the name that you see on the page will be the Internal Name (to be used in the Communication Hub to identify which brand the customer is staying in
To Edit an existing brand:
- Click "edit" to see the fields below, which include the company info that can be edited.
- Click the pencil icon in the cover photo box to change the photo for the brand
Brand Info
- This information is exclusively for this brand and will not be shown on any other brands
- In the top right, click on the 3 dots to delete the brand
- The brand specific contact information, website, or a preferred language that is different from the main settings it can be input here
Social Networks
- If the social networks have different links from the main brand, you can override and input the brand specific links by clicking on the toggle switch "Override default settings" so it is enabled and shows green
- If the About Us has different information from the main brand, you can override and input the brand
Capabilities that can be adjusted by brand
Confirmation Email
Pre Check-in
- Check-in options
- Basic Details
- Required Documents
- E-Signature
Communication
- Canned Responses
- Auto Replies
- Communication Hub
Upsells
- Custom Products
- Canned Responses
- Custom Questions (available only in main brand Settings)
- PreScheduled Messages (available only in main brand Settings)
- Auto Replies
- Communication Hub
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