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Medialog Integration | Integration Specs

Paulina Weinreich
Updated

Integration Type

2 Way Integration

How to Connect

Medialog | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

  • Room Name

  • Room Type (Unit Type)

  • Room Number (Unit Number)

  • City

  • Street

  • Maximum Number of Guests

🗓 Sync in Reservation

  • Reservation Dates

  • Assigned Rooms

  • Reservation ID

  • Second Reservation ID

  • Booking Source

  • Booking Source Second Label (Customer segmentation)

  • Reservation Status:

    • Confirmed

    • Canceled

    • In House

    • Gone

    • Option

  • Guest Name

  • Guest Phone Number (Country derived from phone code)

  • Guest Email

  • Guest Nationality (used to determine Guest Language)

  • Number of Guests

  • Guest Notes

  • Plan Type

  • Booking.com Direct

💳 Payments

  • Guest Payment for Stay

    • Room-level charges are displayed in Duve

    • Duve does not support VCC routing

    • Folio Sync is not live

2 Way Sync (from Duve to PMS)

What We Push Back

📉 Pre Check-In

  • Pre Check-In (As a Comment)

  • Verified Email

  • Verified Phone

  • Guest Country (As a Custom Question)

  • Reservation Payment (As a Comment)

  • Additional Hold (As a Comment)

  • Estimated Check-In Time

  • Personal Details Updates

  • Custom Questions:

    • Passport/ID Number

    • Birth Date

    • Nationality

    • Address

    • Zip Code

📍 Pre Check-Out

  • Pre Check-Out (As a Comment)

  • Estimated Check-Out Time

  • Refunds pushed back as a comment:

    • Refunded lines include a '-' (minus) before the amount

    • All refund types supported except partial refunds

📄 Summary Notes

  • All Pre Check-In, Pre Check-Out, Upsells, and Custom Question data is pushed as a summary comment to the reservation in Medialog (currently sent in French)

Upsells

  • Early Check-In (As a Comment)

  • Late Check-Out (As a Comment)

  • Room Upgrades (As a Comment)

  • Custom Services (As a Comment)

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