Medialog Integration | Integration Specs – Duve

Medialog Integration

What we sync?

Customer’s Room/Rental Information (as long as it exists in the PMS)
- Room Name
- Room Type
- Room Number
- Location (Street Address, City, Country)
Reservation Information
- Reservation Dates
- Room Allocation (or Room Type allocation)
- Contact information (Name, Phone Number, email address)
  - Nationality of guest in the PMS identifies what the country of the guest is and therefore the guest language
- Booking Source
- Booking source 2 which is the hotel customer segmentation
- Plan Type
- Reservation statuses (from the PMS)
  - Canceled
  - Confirmed
  - In House
  - Gone
  - Option
- Guest Payment for Stay
  - Room will show on the Payments section. Duve does not support routing for VCC guests.

For example:

What we push back to the PMS?

Pre Check-in

Uploaded to Guest Profile in the PMS
Updated Guest Contact information
- Email
- Phone Number
Arrival Time
Custom Questions
- Nationality
- Date of Birth
- Passport number
- Address
- Zip Code

Guest Billing - Currently all payments are synced via comments.

All payment methods are supported - Credit cards and Cash
Refunds Types supported - All except supporting partial refunds.
1. Refunds will be pushed to MediaLog as another line with '-'(minus) before the amount

Upsells

Smart Tools: Early Check-in, Late Checkout
Custom Products
Room upgrade

For more on Upsells, see our articles: How to manage Payments/Upsells with Medialog

How to manage Room upgrades with Medialog

Pre Checkout

Departure Time

- Refunds will be pushed to MediaLog as another line with '-'(minus) before the amount

All the information collected in Duve is pushed back in a summary in the reservation comment box in Medialog. A summary is sent now in the French language: upsells, custom questions, and all pre check-in and pre check-out information.

Related article:

Medialog | How to Connect

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