StaynTouch Integration Specs

Integration Type

2 Way Integration

How to Connect

StayNTouch | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name
• Unit Type (Room Type)
• Unit Number (Room Number)
• Unit Description
• Floor
• Number of Guests

🗓 Sync in Reservation

• Reservation Dates
• Guest's Assigned Room
• Reservation Status
  • Confirmed
  • Checked-in (In House)
  • Checked-out (Post Stay)
  • Canceled
• Reservation ID
• Second Reservation ID
• Airbnb ID
• Booking Source
• Estimated Arrival Time
• Guest Name
• Guest Phone (Country inferred from phone code)
• Guest Email
• Guest Nationality (used to assign language)
• Guest Profiles
• Number of Guests
• Guest Notes
• Opt-In
• CRS ID
• Rate Plan
• Routing
• Sub Reservations
• Currency
• Client ID
• Booking.com Direct
• Access Codes

💳 Payments

• Guest Payment for Stay
  • Live Folio Sync enabled
  • No routing supported

2 Way Sync (from Duve to PMS)

What We Push Back

📉 Pre Check-In

• Verified Email (updates contact in Guest Profile)
• Verified Phone Number (updates contact in Guest Profile)
• Guest Country
• Estimated Arrival Time (ETA)
• Reservation Payment
• Summary Notes (Pre Check-in responses pushed as comment)
• Personal Details Updates:
  • Passport Number
  • Birth Date
  • Expiration Date
  • Nationality
• Custom Questions (As a Comment)
• Pushing PreCheck-in status (on the day of check-in)

📍 Pre Check-Out

• Estimated Check-Out Time
• Pre Check-Out (As a Comment)
• Note with link to reservation in Duve (Satisfaction Ratings)

Upsells

• Early Check-In (As an Order)
• Late Check-Out (As an Order)
• Room Upgrades (As an Order)
• Custom Services (As an Order)

How to Sync a Payment for Stay & Upsell products back to Stayntouch – Duve

OTA Integrations

• Airbnb Direct Integration – Duve