What do we sync?
We sync the details that exist in the PMS, such as:
-
Room Information
- Room Name, Room Type, Room Number, and Floor
- Max number of guests
-
Reservation Information
- Reservation Dates and Statuses - Confirmed / Checked-in/ canceled
- Room Allocation (or Room Type allocation)
- Contact information (Name, Phone Number, email address
- Country by phone is pulled from the country code of the phone number
- Estimated Arrival Time
- Booking Source
- Guest Payment for Stay
- Access Codes
What do we push back to the PMS?
Pre Check-in
- Updated Guest Contact information
- Phone Number
- Estimated Arrival Time
- Summary Notes
- Orders
- Early Check-in
- Late Checkout
- Room upgrade
- Custom Services
- Custom Questions field match
- Nationality
- Details from the Passport Document Upload
- Passport Number
- Birth Date
- Expiration Date
- Pushing PreCheck-in status on the day of Check-in
- Payment for stay with live folio sync (no routing)
Pre Checkout
- Departure Time
- Note with link to reservation in Duve (to see Satisfaction Ratings)
Related Articles
- How to Connect Stayntouch
- How to Sync a Payment for Stay & Upsell products back to Stayntouch
- New! Add payment methods codes for StayNTouch PMS
That's it!
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