StaynTouch Integration Specs

Integration Type

2 Way Integration

How to Connect

StayNTouch | How to Connect – Duve

1 Way Sync (from PMS to Duve)

What We Sync

🏨 Sync in Room

• Room Name

• Unit Type (Room Type)

• Unit Number (Room Number)

• Unit Description

• Floor

• Number of Guests

🗓 Sync in Reservation

• Reservation Dates

• Guest's Assigned Room

• Reservation Status

  • Confirmed

  • Checked-in (In House)

  • Checked-out (Post Stay)

  • Canceled

• Reservation ID

• Second Reservation ID

• Airbnb ID

• Booking Source

• Estimated Arrival Time

• Guest Name

• Guest Phone (Country inferred from phone code)

• Guest Email

• Guest Nationality (used to assign language)

• Guest Profiles

• Number of Guests

• Guest Notes

• Opt-In

• CRS ID

• Rate Plan

• Routing

• Sub Reservations

• Currency

• Client ID

• Booking.com Direct

• Access Codes

💳 Payments

• Guest Payment for Stay

  • Live Folio Sync enabled

  • No routing supported

2 Way Sync (from Duve to PMS)

What We Push Back

📉 Pre Check-In

• Verified Email (updates contact in Guest Profile)

• Verified Phone Number (updates contact in Guest Profile)

• Guest Country

• Estimated Arrival Time (ETA)

• Reservation Payment

• Summary Notes (Pre Check-in responses pushed as comment)

• Personal Details Updates:

  • Passport Number

  • Birth Date

  • Expiration Date

  • Nationality

• Custom Questions (As a Comment)

• Pushing PreCheck-in status (on the day of check-in)

📍 Pre Check-Out

• Estimated Check-Out Time

• Pre Check-Out (As a Comment)

• Note with link to reservation in Duve (Satisfaction Ratings)

Upsells

• Early Check-In (As an Order)

• Late Check-Out (As an Order)

• Room Upgrades (As an Order)

• Custom Services (As an Order)

How to Sync a Payment for Stay & Upsell products back to Stayntouch – Duve

OTA Integrations

• Airbnb Direct Integration – Duve