Mews: Custom Question setup for Spanish Authorities Regulations

To comply with the 2025 Spanish regulations, Duve clients based in Spain using Mews PMS need to forward guest information to the Guest Profiles in order to automate sending the details to the Spanish Authorities.

These are the following supported fields that Duve syncs back to the Mews Guest Profiles, per guest

• First Name
• Last Name
• Second Last Name
• Date of Birth
• Gender
• Nationality
• Document Type
• Document Number
  • Expiration Date
  • Issue Date
• National ID/DNI Number (for Spanish guests only)

For First Name, Last Name - go to the Basic Details and configure for "All Guests"

Configure Ask from to be "All guests" and Allow Skip = Never

For Email Address and Phone Number, configure for All Adults, Allow Skip = Never.

Second Last Name

Create a free text Custom Question for "Second Last Name".

Add the field match for "Second Last Name".

Turn on the Multiply by "Total guests in the Reservation"

Optional: Set Limit by only for Custom Question A, select Nationality = Spain

Document Type: 

Note: Add the Labels & Codes as written exactly below in order to ensure the mapping between the platforms.

Turn on the Multiply by "Total guests in the Reservation"

Document Number

Create a Free text Custom Question for multiple choice, named "Identity Document number".

In the field match section, select "ID/Passport"

National ID/DNI Number

Create a free text Custom Question for "Support Document Number".

Add the field match for "National ID number/DNI".

In order for this field to sync, there must also be a setup for Document Type question and Document Number question (field match should be set to ID/Passport)

 

 

Turn on the Multiply by "Total guests in the Reservation"

 

Gender

Create a free text Custom Question for "Gender".

Add the field match as "Gender".

 

Note: Add the Labels & Codes as written exactly below in order to ensure the mapping between the platforms.

Turn on the Multiply by "Total guests in the Reservation"

 

Date of Birth

Create a date Custom Question for "Date of Birth".

Add the field match as "Date of Birth".

 

Turn on the Multiply by "Total guests in the Reservation"