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Online Check-In Wizard – Latest Updates Overview

Paulina Weinreich
Updated
At Duve, we continuously improve our platform to ensure a seamless experience for both you and your guests.
We’re excited to share the latest enhancements made to the Online Check-In Wizard, aimed at improving guest satisfaction and streamlining the check-in process.
This article outlines the key changes and how they benefit your operation.

 

 

 

✨ What's New?

1. Improved User Interface (UI)

We’ve updated the Check-In Wizard with a cleaner, more intuitive design.
  • Enhanced readability across desktop, tablet, and mobile devices.
  • Simplified layouts help guests complete each step with less friction.
  • Responsive design ensures a consistent experience across different screen sizes.
Impact:
This reduces guest errors, streamlines the check-in experience, and minimizes delays.

2. Optimized Guest Navigation

The check-in flow has been restructured for clarity:
  • Steps are arranged in a logical, intuitive order.
  • Clearer labels and guidance help guests understand what’s required at each step.
Impact:
This improves guest confidence and significantly reduces abandonment during the online check-in process.

3. Enhanced Interaction Features

To ensure guests feel informed throughout the process:
  • New progress indicators show guests exactly where they are in the journey.
  • Smarter prompts provide helpful nudges and additional context when needed.
Impact:
Guests are less likely to get stuck or confused, resulting in higher completion rates.

 

Guest's New OCI Journey

Step 1: Welcome Page

Duve hosts can customize the branding, logo, colors, description and details shown on this page. The guest can also change their desired preferred language from the language dropdown.

Clicking the Terms & Conditions will open a pop up. The guest can navigate to the next page by clicking 'Start'.

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Step 2: Guest Details page

The new upgraded UI will show each guest's requested details. Mandatory details will be shown with a red asterisk*. Each guests information is clearly defined per guest in the reservation, depending on what fields are enabled in the Settings. 

 

Opt-in Marketing prompt is still shown in this page and will show for each guest in the reservation. 
Screenshot 2025-04-27 at 13.48.13.jpeg.      Screenshot 2025-04-27 at 1.50.33 PM.pngScreenshot 2025-04-27 at 1.58.18 PM.png

 

Step 3: Arrival Options

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Step 4: Room Upgrade

The guest can move forward by skipping the Room Upgrade page.

Screenshot 2025-04-27 at 2.01.34 PM.png

 

Step 5: ETA page

The guest can select their Estimated Arrival time in the page, a menu will open with relevant pricing for all available times. 

If the guest selects a paid Check-in option, they will be led to confirm or request the check-in time according to the account Settings. 

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Step 6: Transportation

 

 

If the guest books Check-in transportation, the guest will be prompted to book Check-out Transportation as well. 

 

Step 7: Custom Questions

 

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Step 8: E-Signature

Screenshot 2025-04-27 at 2.09.53 PM.png

Click Accept & Sign for the guest to add their Signature. 

Screenshot 2025-04-27 at 2.10.08 PM.png

 

Step 9: Required Documents

Screenshot 2025-04-27 at 2.10.59 PM.pngScreenshot 2025-04-27 at 2.11.13 PM.png

 

The request per guest will be shown and uploaded per profile. The guest will be able to skip if the option is not mandatory. 

 

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Step 10: Payment for Stay

 

 

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Step 11: Security Deposit

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Step 12: Upsells Page
Screenshot 2025-04-27 at 2.13.50 PM.png 

 

Frequently Asked Questions (FAQ)

Q: Do I need to update anything on my end to activate the new UI?
A: No action is needed. The updates have been automatically applied to your Online Check-In Wizard.
Q: Can I customize the new flow or progress indicators?
A: Yes! You can configure certain steps and settings within your Duve admin panel under Check-In Settings.
Q: How do I preview the updated Check-In Wizard?
A: Our team recommends to create a test reservation and open the Online Check-in from the Reservation page. The preview of the Online Check-in will still reflect the old UI.
Q: If there is a payment success or error in the OCI, what will it look like?
A: Success:
Error:
 

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If you have any questions or need support, please contact Duve Support or your Customer Success Manager.

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