Mews Integration Specs
Integration Type
2 Way Integration
How to Connect
1 Way Sync (from PMS to Duve)
What We Sync
🏨 Sync in Room
- Room Name
- Unit Type
- Unit Number
- Unit Description
- Floor
- Room Status
- Country
- City
- Street
- Street Number
- Coordinates
- Postal Code
- Area
- Room Size
- Room Images
- Location
- Rental/Keybox Codes
- Room Amenities
- Maximum Number of Guests
🗓 Sync in Reservation
- Reservation Dates
- Assigned Rooms
- Reservation ID (Mews Confirmation Number)
- Second Reservation ID (Internal Mews ID)
- OTA Booking ID
- Booking Source
- Reservation Status:
- Confirmed
- Started (In-House)
- Processed (Checked-out)
- Cancelled
- Guest Name
- Guest Phone (Country derived from phone code)
- Guest Email
- Guest Address (Home Address, City, Country, Zip Code)
- Guest Nationality (used to assign language)
- Guest Profiles
- Number of Guests
- Guest Notes
- Guest Arrival Time (if exists)
- Rate Plan
- Booking Agent
- Segment (Booking Source 2)
- Live Availability
- Live Reservation Updates (Push Only)
- Routing
- Sub Reservations
- Client ID
- Booking.com Direct
💳 Payments
- Folio Sync (Live)
- Room and Tax charges show as Paid/Unpaid
- Additional Expenses appear under "Accommodation" line
- Mews Products are reflected as Extras/Services in Duve
- Routing for VCC is not supported
- If booking is made by a booker for a guest, payment may not appear in Duve
2 Way Sync (from Duve to PMS)
What We Push Back
📩 Pre Check-In
- Verified Email
- Verified Phone
- Guest Country
- Guest Language
- Estimated Check-In Time
- Reservation Payment
- Additional Hold (As a Comment)
- Personal Details Updates
- Custom Questions (As a Comment):
- ID/Passport Number
- Birth Date
- Nationality
- Address
- City
- Zip Code
- Country
- Passport Issue Date & Expiration Date
- Gender - Add the Labels & Codes as written exactly as the answers to ensure the mapping between the platforms, in any language other than English:
- Issuing State
- Second Last Name
- National ID Number
- Document Type
- Billing Address, City, Country, Postal Code
- Company Name
- Guest Profiles (updated)
- Attachments (ID, E-Signature Uploads)
- Update Reservation
- Pre Check-In Summary (as a note)
📤 Pre Check-Out
- Estimated Check-Out Time
- Pre Checkout Summary pushed to Notes section
- Claim of Authorization syncs to Folio
- Note with link to Duve Reservation (for Satisfaction Ratings)
Upsells
- Early Check-In (As an Order; ETA updated after full Pre Check-In completion)
- Late Check-Out (As an Order; ETD updated after full Pre Check-Out completion)
- Room Upgrades (As an Order)
- Custom Services *(As an Order; supports Tax Codes)
- Upsells appear as Products in Mews
How to Sync Upsells back to Mews as a Product – Duve
Other Notes & Advanced Syncs
- New! Mews Payments Integration – Duve
- Mews - How to Set Up Room Upgrade Services – Duve
- Mews - How to Set Up Payment for Stay – Duve
- Custom Question Setup for Spanish Authorities Regulations – Duve
- New! Sync Rate Plan and Market Segment – Duve
- New! Sync Guest Profile Updates from Mews to Duve – Duve
- New! Dynamic Pricing for Room Upgrade – Duve
- Create Companions in Mews Guest Profile from Duve – Duve
- New! Custom Question Field Match: DNI, Document Type, Second Last Name – Duve
- New! Sync 'Last Stay Date' & 'Number of Total Stays' – Duve
- Booked Room Type Parameter Support (Opera, Mews, Optima) – Duve
OTA Integrations
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