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Check-in Portal

Alon
Updated
To find your Guest Portal links, go to Settings > Check-in > Check-in portal
 
How to Set Up the Guest Portal

 

How to set it up?

Check-in Portal 

Allow your guests to start their online check-in by accessing this link. When using this link, allow your guests to complete the Online Check-in from their devices. Once they complete Online Check-in, they will be redirected to their personal Guest Area. 
 
 

Kiosk Mode 

 
Allow your guests to start their Online Check-in by accessing this link. When using this link, your guests can use your device or any personal device to start Online Check-in. When they complete their Online Check-in, they will be redirected to the Check-in portal.
 
Best Practice: If you use the Kiosk mode, you can allow your guests to complete the Online Check-in on any device, including a Hotel Kiosk/Desktop. If the guest is using a personal device, only provide them the Check-in portal link so that when they complete Pre Check-in they will be forwarded to their personal Guest Area. 
 
 

Customize Check-in Portal Description

 
To edit the portal log-in page, enable the custom title and description and add your desired text. 

 
Click to Translate the text to all other languages and Save. 
 
 
Next step of online check-in: check-out basic
 
 

The Guest Experience

Guests will receive an email to begin the online check-in and will take them to the check-in portal.


Instruct your Guests on which credentials to add to be able to log in to their Online Check-in.
Here is our template (which you can keep!)
 
Check-in Portal:
 
Title is shown as "Login to start your Online Check-in"
Description is shown under the Title. 
 
Important Notes:
  • Guest portals can be created on the main settings or on sub-brand settings.
  • If the Portal is created on the sub-brand, it will have the corresponding branding of the sub-brand.
  • Guests will only be able to use their credentials to log in to their brand-specific portal or the general portal. They will not be able to use another brand’s check-in portal to log in to their Online Check-in.
  • The default area code for the log in by phone number will be set to a default country code based on the hotel's location.
  • If the host does not have any cover image added in their branding page, the check-in portal cover image will show as green by default.

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