Opera Cloud 9 / OHIP Integration Specs – Duve

Full Two Way Integration

Contact info, Address are added into proper fields
ETA & ETD updated
Pre Check-in note syncs back to PMS
Payment Information syncs back to folio
Upsells show on guest folio
- Room Upgrade
- Early Check-in
- Late Checkout
- Routing Yes

Pre Checked-in status goes to Reservation state in Opera (it Queue, Arrived, Day Use)

Opt-in Marketing goes to the Correspondence section

If guest clicks yes, it will mark the 'Allow promotional mailings' in the Correspondence section

Document upload is not supported in Opera

URL to Documents section in Duve is pushed to Opera as part of the Pre Check-in summary in the Notes section
Custom Questions
- Address(city/country/address)
- ID/Passport
- Birth Date
- Billing Address (Company Name, Address, City, Country)

Additional Hold is not tokenized in Opera - a note is pushed with the last 4 digits of the CC

Room Type (Room where guest is staying) vs. Room Type to Charge (what room type the guest is paying for) - this is in case of a room upgrade

If Payment for Stay is paid before the stay - it will go to the Deposit/Cancellation section