Duve Product Updates

Last updated: March 16, 2026:

March 2026:

• Payment Links for Guest Purchases: Hosts can now generate unique payment links to collect payments from guests directly through Duve. These links can be used to charge guests for their stay or specific upsells.

  • Payment links can be:

    • Sent on demand, or

    • Included in scheduled messages using a dynamic parameter.

  • Additional details:

    • Payment links remain active for 3 hours

    • Orders will appear as Payment Pending until the guest completes the transaction

    • Supported with all PSPs

• Regulatory Reporting for Dubai (via Opentec): Duve now supports automated regulatory reporting in Dubai through an integration with Opentec. As part of Online Check-in, guests visiting Dubai can now upload their passport (or local Emirates ID for UAE residents) directly in Duve. Guests will also be prompted to answer additional regulatory questions required by Dubai authorities. All required information is automatically submitted to local authorities via Opentec for verification, ensuring compliance while keeping the check-in process seamless.

• Protel PMS: Live Room Upgrade Availability(On-Premise and Protel Air): Room availability is now synced in real time, allowing guests to purchase available room upgrades directly during Online Check-in, based on the hotel's current inventory.
• Protel PMS: Enhanced Guest & Companion Data Mapping for Italy(On-Premise and Protel Air): We’ve added enhanced data mapping for guest and companion details to support regulatory requirements in the Italian market. This ensures guest information collected through Duve is properly mapped and transmitted to Protel, helping hotels maintain compliance with local reporting requirements.
• Check-In Portal: External Pre-Fill Parameters: Duve now supports external pre-fill parameters for the Check-In Portal, allowing partners such as OTAs and travel agencies to generate check-in links with guest booking details automatically populated. Guests can start check-in directly from partner links or booking vouchers, eliminating the need to manually enter reservation details and creating a faster, smoother check-in experience.
• OHIP PMS: Checkout-Day Upsell Posting: Duve now enables hotels using OHIP PMS to automatically post checkout-day upsell charges using the previous night’s date, ensuring they are included in the PMS night audit. With this enhancement, all upsell charges appear in the guest folio before checkout, helping prevent revenue leakage and ensuring the final invoice accurately reflects all services consumed prior to departure.

February 2026:

• Protel PMS: Trace Handling & Upgrade Logic Improvements: Duve improved handling of long reservation traces and support for room upgrades based on the originally booked room type. These updates improve data reliability in PMS communication while enabling a smoother room upgrade experience during Online Check-in, without adding operational complexity.
• New Integration: Infrasys POS: Duve now integrates with Infrasys POS, enabling menu synchronization and real-time order processing directly from the GuestApp. This integration expands Duve’s F&B capabilities, allowing guests to place orders seamlessly while supporting large-scale, multi-outlet hospitality properties.
• Custom Upsells: Inventory Limits: Hosts can now set inventory limits for Custom Upsells, allowing them to control how many times an item or service can be purchased. This helps prevent overselling limited services or events, improving both operational planning and the guest experience.
• Upsells: Flexible Additional Charges: We’ve introduced a new “Additional Charges” section for upsells, allowing hosts to configure up to three customizable charges per item. This replaces the previous Delivery Fee and Merchant Fee structure with a more flexible and scalable system for managing extra charges.

January 2026:

• Duve introduces an AI-powered weekly report that summarizes guest-host conversations, delivering insights to hosts directly via email. This new feature transforms communication data into a concise PDF, helping hosts improve service and identify trends with minimal effort.
• Duve now allows hosts to upload and apply custom fonts to guest-facing interfaces (OCI, OCO, and GuestApp), enabling seamless brand consistency. This enhancement supports boutique and enterprise customers in delivering a fully branded digital experience.
• Duve now supports live availability checks for Room Upgrades with Protel On-Prem and Protel Air PMS integrations. This enhancement allows properties to display only currently available upgrade options to guests, enable automatic approvals, and sync upgraded room types directly back to Protel - all without manual intervention.
• Text sources now support guest-specific conditions, allowing hosts to define when each source should be used by DuveAI. This enables more tailored and context-aware AI replies.
• Hosts can now customize the color of secondary buttons in the Guest App, aligning interactive elements with their brand's visual identity. This enhancement enables a more consistent and white-labeled guest experience.
• Hosts can now manually configure service charges per menu in Duve’s Mobile Ordering, even without POS integration. This ensures operational fees like in-room dining charges, are transparently calculated and clearly displayed to guests.
• Duve now supports the configuration of multiple CreditGuard PSP terminals - enabling properties to route payments through both a 3DS-secured internet terminal and a physical terminal based on guest behavior. This update introduces flexible terminal logic and tailored transaction flows for check-in, pre-authorization, and check-out scenarios. 
• Duve now supports automated digital key release via Scheduled Messages for accounts connected to TTlock.

December 2025:

• Duve now supports integration with Nexi PSP (previously Concardis), a widely used payment service provider (PSP) in Germany. This integration enables hotels using Nexi to fully automate their payment workflows within Duve, including online check-in, upsells, refunds, and additional hold management.
• Hosts can now resync disconnected devices and manage them directly from the front desk interface, improving operational efficiency and guest service. These updates reduce dependency on backend support and simplify device setup.
• A streamlined Quick Check-Out flow has been added for guests who only need to settle payments, providing a faster and simpler alternative to the full Online Check-Out. This update reduces friction while preserving automation, communication, and PMS updates.
• Duve now supports weekly recurring schedule messages, enabling hosts to automatically engage guests with timely information tied to specific weekdays throughout their stay.
• Duve has expanded the 'In-house' condition to support more dynamic, calendar-based logic across Posts, Upsells, and Schedule Messages. Hosts can now tailor content to guests based on specific dates or weekdays during their stay.
• [Early Access] Duve now enables hosts to manually place upsell orders on behalf of guests directly from multiple admin screens. This feature bridges the gap between digital and in-person guest interactions, unlocking new revenue and centralizing reporting for all upsell activity.
• Room Upgrade upsells can now be shown conditionally based on guest attributes like booking source, guest type, and rate plan. This ensures a more personalized, segment-aware upsell strategy that protects high-value guest relationships while maximizing revenue from relevant segments.
• Duve now supports installment payments via Credit Guard for all guest billing flows - Check-in, Check-out, and Upsells - allowing hotels to offer flexible payment options to their guests.
• Duve has enhanced its integration with OHIP PMS to improve the handling of sensitive data collected through Custom and Basic Questions.
• DuveAI now supports pre-booking conversations with anonymous guests over WhatsApp, enabling automatic availability checks, room suggestions, and pre-filled booking link generation. This feature improves direct conversion rates and reduces manual workload for hosts.

November 2025:

• Duve now supports seamless integration with TAC’s wristband check-in kiosk system.
• Auto Answer Exception Rules - Feature is now available for all accounts with DuveAI. This new feature introduces conditional AI mode control, allowing hosts to define when DuveAI operates in Auto Answer or Suggestion mode based on reservation attributes.
• The "Refine" button is now live for all accounts, after a successful pilot, with fixes to chat text persistence, button styling, formatting, and broader access without an admin toggle.
• Hotels can now present a guest’s folio on a tablet for digital review and signature during checkout. This paperless solution streamlines the process and enhances the premium guest experience.
• Duve now logs the exact time a digital key is released, adding the message “The online key has been released for this reservation” to the reservation timeline for better visibility and support.

October 2025:

• Duve now supports Credit Guard, a widely used Israeli Payment Service Provider (PSP). Hosts can seamlessly connect Credit Guard from their billing settings and process guest payments through a secure, embedded iframe flow.
• Duve now supports integration with Salto Encoder system (which encode keys with access permission data), enabling a self-service check-in experience through custom made kiosks. 
  Guests can receive Salto Encoder-compatible QR codes directly from Duve, allowing seamless key card issuance upon arrival without requiring front desk intervention
• Duve now supports automated reservation status updates via schedule message for the Protel On-Prem & Air PMS.
• Duve has expanded its Hotek integration with two key operational enhancements: the ability to export lock battery levels (voltage) directly from the room page and the addition of guest-triggered door open logs within reservation activity.
   
• Duve now supports a new dynamic parameter – Cancellation policy by reservation - that automatically retrieves and displays rate-specific cancellation policy details from the Mews PMS.

September 2025:

• A new “Open in browser” link has been added to all Custom Emails sent via Duve, ensuring guests can view a properly rendered version of the message in any browser. This update improves reliability across devices and email clients.
• Duve now supports customizable Shortcut Buttons within the Guest App, allowing hosts to surface key actions and content based on guest context. This enhancement offers a sleeker, more intuitive alternative to banners and improves engagement with high-priority services.
• A new “Refine” button has been added to the host chat reply box, allowing hosts to instantly refine their messages using AI. This ensures polished, professional, and hotel-appropriate communication with guests.
• DuveAI’s SmartReply now allows you to set Exception Rules — giving you control over when the AI agent should not respond to guests, such as in the case of VIPs. See more here.
• We have release 'Visitor Upselling' allowing hosts to easily sell to visitors without reservations.
• Duve now supports integration with TT Lock, a widely adopted digital locking solution in the hospitality industry. This integration enables hosts to connect their TT Lock accounts directly to Duve, allowing guests to access their rooms seamlessly via the Duve Guest App using either online keys (via TT Lock Gateway) or access codes.

August 2025:

• [Mews only] Duve now supports the automatic pre-population of key passport and identity-related fields in the Online Check-In form for properties connected to MEWS PMS.
   
• We now support Regulatory Reporting for Germany (in addition to previously supported countries Spain, Portugal and Dubai). Duve collects required guest info during the online check-in, and automatically submits those details to local authorities.
• Duve now offers a seamless integration with Roommatik key dispenser kiosk, enabling fully self-service check-in experiences. Guests are receiving secure QR codes via a dynamic parameter to retrieve their room keys from Roommatik kiosks, eliminating the need for front desk assistance.
• Duve’s mobile ordering feature now supports 24/7 availability, midnight-crossing hours, and multiple daily timeframes. This enhancement allows hosts to configure late-night and category-specific services accurately.
• Duve now enables hosts to assign 'Internal Categories' to each upsell item, improving data consistency and cross-property insights. This update also ensures that upsell names reflect the host’s original language in all analytics and exports.
• Duve now allows hosts to define custom retention policies for ID images captured during OCI scanning. This ensures compliance with regional data protection laws while preserving essential extracted guest information.
• There is now a new dedicated Smart Panel section under Key Configuration on the Settings page.
• [OHIP PMS ONLY] Hosts can now add a new charge method for room upgrades - one-time charge or fixed charged per night.
• We've redesigned the DuveAI settings page to provide a more clear interface for managing DuveAI functionalities.
• Hosts can now customize translations for specific words / phrases for specific languages.
• Hosts can now exclude translations for custom words / phrases.
• We started the pilot for Visitor upselling - allowing hosts to sell add-on services to guests not logged in or not staying at the property for the night.
• Hosts can now choose and define the login methods for guests, improving access for group and agent-driven reservations. Login options are either the standard options (new login option: Full Name + Check-Out Date).
• When a reservation is updated to canceled (manually or via PMS integration), all upsell orders with delivery dates after the cancellation time are automatically canceled. Refunds are processed according to each upsell's cancellation policy, and all relevant parties are notified.
• DuveAI SmartReply now uses live reservation and guest-specific data to deliver more accurate, personalized, and timely responses. This enhancement reduces host escalations and improves guest experience by leveraging dynamic context from reservations, property settings, and guest orders.
• [Apaleo ONLY] We now sync additional guest and reservation fields into Duve.
  The new fields are: Preferred language; Rate plan; Group Name & Group ID (groupName & blockId)
• [Apaleo ONLY] We automatically update the reservation’s room type in Apaleo when a guest purchases a room upgrade.

July 2025:

• DuveAI now respects host-defined language when responding to guest messages and supports “Auto translation” in the Communication Hub. Furthermore, we enhanced the AI language detection to ensure guests receive messages in their chat language.
• The 'Unanswered Chat' notification now triggers even when an Auto Answer was sent, ensuring hosts are aware that guest inquiries may still need manual follow-up.
• We've enhanced the Permissions and Users screen to support brand-based management, allowing Brand Managers to manage users within the scope of their associated brands.
• Auto-replies now function independently of prior manual messages from hosts, ensuring timely guest responses based on the configured pause period and response speed settings.
• Duve is introducing a new ID Verification feature that uses Machine Readable Zone (MRZ) scanning to validate guest identity passport during the online check-in workflow.
• We now enable automated override of existing guest ID/passport numbers in OHIP PMS with the latest submitted via Duve’s online check-in.
• The new Mews PMS Multi-Space Dropdown Integration allows Duve customers to explicitly select the correct Mews “space” (service) when connecting their Mews account, and retrieve only the selected service’s data.
• Duve now integrates with Flexkeeping to automate two-way task synchronization, so that tasks like housekeeping or maintenance are created instantly via the Guest App, and Duve receives the tasks' statuses.

June 2025:

• We now offer two new paid add-ons to streamline on-site check-ins: 1. Staff Assisted Check-in (Control Device) - This solution allows front desk staff to trigger any pending check-in steps directly from their desktop to a guest-facing tablet for on-site completion. Receptionists can initiate actions such as collecting digital signatures, processing payments, or verifying guest information—all with just a few clicks. 2. Contactless check-in - allows guests to complete check-in independently via QR code or tablet — with automated flows that handle room allocation, digital key activation, and guest messaging.
• A new “CoPilot” mode in DuveAI lets hosts preview AI-generated replies before they are sent, providing greater control and transparency.
• A new “Sources” icon now appears next to DuveAI-generated replies, allowing hosts to view which guidebook posts, upsells, and settings were used to create the response.
• Hosts managing multiple brands can now easily identify which upsells belong to which brand within the Guest App Builder, improving clarity and control across group accounts.
• For successful delivery of F&B orders, hosts need guest specific details, such as umbrella numbers, chair locations, or others. Currently, many guests skip filling in the optional “Notes” field during checkout, creating friction for operational staff. This often leads to confusion, delays in service, or avoidable communication loops.
• We’ve implemented a new enhancement to Optima PMS by adding specific payment type details (Visa, MasterCard, Amex) to transaction records.
• We've introduced a new ID verification mechanism - The Face Match & Document Validation feature introduces a secure, AI-powered selfie verification process when guests are on-site or performing online check-in remotely.
• We’re excited to announce the launch of our new SPA TNG (TYNGO) integration, enabling real-time spa and wellness bookings directly through the Duve Guest App!
• We’re excited to announce a new one-way integration between GUBI PMS and Duve, designed to streamline operations by automatically syncing reservation and guest data from GUBI into Duve.
• We’ve streamlined the guest check-in process by introducing automatic pre-population of the Home Address field using data retrieved from OHIP and Mews PMS.
• The “Products” blocks have been enhanced with advanced filtering options, allowing hosts to easily search for specific products and identify the associated brand for each item.
• A new “Duplicate” functionality was added to the ‘Menu’ upsells. The host can duplicate an entire menu and shorten the onboarding process in cases where they have multiple menus with similar elements, such as items and highlights.
• Menu orders were added to the user's “Notifications” center. From now on, hosts will be able to configure their Mobile ordering notifications with a new type of notification: Pop-up & Sound.

May 2025:

• Duve now supports sending images and files through WhatsApp when using Smooch and Twilio as messaging providers. This enhancement allows hosts to easily share important resources with their guests, such as PDF menus, check-in instructions, property guides, and more.
• We’re thrilled to introduce a new enhancement to the Duve Guest App: the Schedule View tab, designed to give guests a real-time, organized view of all their time-based bookings, such as spa treatments, and upsells.
• The Doormakaba native SDK was updated to V3
• We’re excited to announce the launch of Auto-Detect Unsubscribe Keywords for SMS and WhatsApp—a significant step forward in enhancing guest communication and privacy compliance.
• Hosts can enable or disable the unsubscribe detection feature through a simple toggle and set language-specific automated replies. The system supports opt-out keywords in over 20 languages, including English, Hebrew, Arabic, French, German, Spanish, Chinese, and more.
• A dedicated Marketing Consent section has been added under Settings > Communication, consolidating unsubscribe configuration options and visibility. Permissions are limited to users with company-level edit access.
• We’re proud to announce that Duve has officially received EVA (e-Visitor Authentication) certification and is now recognized as an approved vendor on the Singapore Tourism Board’s e-Visitor Authentication (EVA) Ready Programme.
• We’ve enhanced the ‘Additional hold’ screen and improved the clarity of the guest's payment breakdown.
• A new behavior was implemented for the task page menu, introducing a new ‘Hover’ and ‘sub-menus’ to enhance the host experience to be more interactive.
• We now integrate with task management system Alice.

April 2025:

• To increase the visibility of Menu upsells, we’ve added it to the custom upsell lists that appear on the last screen of the online check-in wizard and to the “Recommended for you” widget in the Guest app.
• Duve now supports integration with Global Blue’s payment gateway to enable seamless payment processing within the guest experience journey.
• We’re excited to announce Duve’s new Unsubscribe Management feature – designed to ensure full compliance with regulations like CAN-SPAM and improve the guest experience.
• We've introduced a new Online Check-In Wizard for a more intuitive, seamless, and guest-friendly experience. The goal is to improve navigation, clarity, and error handling to reduce guest confusion and check-in abandonment rates while enhancing host operational efficiency.
• We’ve implemented a video library that will be available to our customers via the Front Desk. The videos will include tutorials and guides on Duve’s platform. The feature can be accessed via the ‘Help’ menu.
• We are now supporting a new method of “pushing” upsells into Mews that supports “Frequency” calculation when required. Instead of pushing an upsell as a single instance, Duve will push multiple instances, one per night, and will divide the upsell price across all nights. This is suited for upsells such as ‘room upgrade’
• To enable hosts to use the new “Menu” upsell and push orders to “Mews” and “Portel” PMS, we’ve added the required functionality of pushing orders to PMS.

March 2025:

• To increase the visibility of Menu upsells, we’ve added it to the custom upsell lists that appear on the last screen of the online check-in wizard and to the “Recommended for you” widget in the Guest app.
• To improve the guest experience and increase the conversation of the Basic details screen, we enable guests to search their nationality, regardless of the online check-in language.
• We enhanced the date picker component and now In addition to the selectable date picker, guests will be enabled to type dates.
• Menu upsells can now be added to emails using the Email Editor. Hosts can create dedicated menu emails or include them in existing emails to boost visibility and drive additional revenue.
• Duve now pushes payments to MEWS PMS with the specific credit card type included (e.g., VISA, Mastercard, Amex).
• We’ve implemented a new ‘remember my device’ functionality for accounts using MFA with the ‘Magic link’ method (Sending authentication link to the user email address)

February 2025:

• We now integrate with Hotek’s mobile key system, designed to make hotel operations smoother and provide guests with a seamless experience. With the integration of Duve and Hotek, guests can unlock their rooms directly from their smartphones — all without needing to download any extra apps.
• A new escalation mechanism was implemented to increase DuveAI's accuracy and escalate when it should.
• A new user interface has been introduced that improves the organization of room controls by categorizing them according to the preferences set by the customer in the Vitrea's platform.
• We now integrate Simphony POS to enable automated syncing of menus to manage F&B within Duve.
• Cloudbeds API version 1.1 will be deprecated on March 31st, 2025. For that reason, we had to transition to Cloudbeds API v1.2.

January 2025:

• We’ve added a new PSP - SmartHotel NL.
• We now integrate with a new task management solution - MessageBox
• We’ve added the ability to set ‘Custom questions’ as a condition to the ‘Required documents’ step. This feature will enable hosts to ensure that a specific guest segment(s) navigates to the ‘Required documents’ step.
• We are now supporting another Airbnb integration use case; customers with Airbnb properties that have the same Airbnb ID (“Listing ID”) can associate them with properties in Duve.
• We’ve added the ability to define the ‘Welcome’ Guest greetings at the brand level
• DuveAI is now available for OTA messaging (Airbnb, Booking.com)
• [Beta] We can now automatically verify documents as part of the online check-in flow via MRZ verification
• You can now trigger a scheduled message based on one or multiple QR code scans within Duve.
• [Guestline ONLY] We enable live folio sync for Guestline and include the sync payment button on the reservation page
• [Mews ONLY] We added the following field match to Mews, to help Spanish clients to
  push the data from Duve to Mews:  Gender, Document Type, Second last name, document number Field
• Duve now displays listings with multiple sub-listings in Hostaway as unique, individual listings, each with a detailed property inventory breakdown. This update was applied automatically, so no further action is required.

December 2024:

• You can now request documents in the online check-in wizard according to specific custom questions.
• [DuveAI] We've added the 'source' to the Test & Optimize so that you can better analyze where the AI agents have generated responses from.
• We now support customizing greetings in the online check-in at the brand level.
• We now support the 'opt-in for marketing' checkbox in the online check-in at the brand level.
• You can now customize when you want to hide the 'See reservation' button in the Guest App.
• We now integrated with the payment service provider - Bridgerpay.
• [DuveAI] We've updated the escalation process for DuveAI. When the AI Agent escalates an inquiry, it will automatically inform the guest that their request has been forwarded to your team.
  After escalation, the AI Agent will stay active in the conversation and continue responding to guest messages—unless further escalation is needed.
• You can now add conditions to the Smart early check-in (ECI) upsell services, for example in order to restrict these options to guests with non-direct bookings (e.g., OTA bookings).

November 2024:

• We've released V3 of DuveAI which offers faster responses and higher accuracy.
• We developed a new type of upsell framework named "Menu" which you will be able to find in the Upsells "Manage" screen.
   
• Upsells that are purchased in Duve, will be synced to Opera 5.6 as packages, rather than fixed charges.
• We now offer a seamless integration with HubOS to allow hosts to better manage any day-to-day tasks. Hosts can create free custom services (housekeeping task, e.g. bringing towels), add the external ID of the external task management, and when the order has been created on Duve (A gest request it on the Guest App), we create a task on the external task management.
• When a service is available all day, the host must select a timeframe option in the setup of 00:00-23:30 to cover all hours. W now added a new option - “24 hours” 
   

October 2024:

• We added a notification ping sound to the Communication Hub to better track incoming messages.
• Early check-in & Late check-out - you can now customize the images that are presented to guests in ECI & LCO upsell
• You can now prevent the cancellation of free services requested by guests
• We now offer a seamless integration with Liverton SmartCheck kiosk
• Hosts can now configure the deletion of e-signature files after different time periods (e.g., 1 month, 2 months, 1 year), based on either the check-in or check-out date, to meet various regulatory requirements.

September 2024:

• As part of Vitrea smart home locks integration, we enhanced the integration and now we are using the latest Vitrea API version.
• We've developed a new infrastructure designed to minimize Duve AI issues by breaking down the generation process into smaller, more manageable steps.
• BUG fix- We solved bugs related to delays when receiving messages from pelecard resulting in delays pushing payments to PMSs.
• BUG fix - Salto KS - multiple reservations have missing codes.
• BUG fix - Upsells - Upsell Feature Credit Payment Option is on, though customer did not connect.
• BUG fix - Scheduled message - Fallback logic not working as expected
• SmartReply is now supported for customers using the ‘Inbound’ messaging (Anonymous guests).
• From now on DuveAI escalations will be followed by an ‘Unanswered chat’ notification.
•  

August 2024:

• We released an enhancement to our Apaleo PMS integration, improving OTA direct integrations
• We released an enhancement to the Guest App, introducing the ability to display membership levels dynamically.
• We released a new capability for enhances the organization of scheduled messages by introducing "Tags."
• To address the recurring issues with the SaltoKS smart key integration, we conducted a comprehensive refactor of the entire system. The refactor specifically targeted the problematic use cases that contributed to the instability we've been experiencing.
• To have a better language recognition, we add another level of AI validation that will assist us to recognize the guests preferred language.
• Security update - we changed our password policy to require password changes every 180 days by default.
• As part of Duve email enhancements, we redesign emails related to Room Upgrade product.

July 2024:

• You can now add a new option for guests when selecting their ETA. In addition to all possible ETA times, guests can also select "I don't know" to ensure they are not randomly selecting an hour.
• Data related to all DuveAI messages in the Communication Hub are now included as part of the Analytics dashboard.
• We now support Regulatory Reporting for Spain, Portugal, & Dubai Only. Duve collects required guest info during the online check-in, and automatically submits those details to local authorities.
   
• We released an enhancement to the Duve platform, enabling hosts to customize room upgrade upsells based on guest countries and tax requirements.
• We've added a new trigger to DuveConnect - Outgoing: New trigger 'Reservation Room-Assign Updated'
   
• DuveConnect can now supporting pushing data to access codes.
• We now support a webhook integration with Beds24.
• To streamline the integration process with OTAs such as Booking.com & Airbnb, Duve has introduced a new search functionality within the PMS & OTA pages.
   
• You can now customize the online check-in Welcome screen according to the brand tone. Additionally, we improved the welcome screen's UI components.
   

June 2024:

• Duve now integrates with Tesa Access Codes by Assa Abloy! Read more here.
• We've improved our integration with Optima PMS to enable seamless syncing of VIP statuses into Duve. This allows you to further personalize your communication and offerings, ensuring that your VIP guests receive the attention they deserve.
• We've added customization capabilities so that hosts can set the exact hours and days in which Early Check-In will be available for purchase.
• Hosts can now override the security deposit stage during the online check-in, directly from the reservations page and the tasks page.
• Duve Now pulls and pushes the Zip code with Opera on-prem PMS.
• Hosts can now manage all pre-booking communications from Airbnb guests directly within the Duve communication hub. Learn more here. 

May 2024:

• We released a mechanism to comply with global SMS regulations for SMS messages, specifically addressing issues in the UK, USA, France, and Australia.
   
• Duve and Optima have collaborated to enhance their system integration by developing two new platforms focused on the "Billing Address" field.
• We improved our Ohip integration by syncing 2 new fields - Billing postal code and Marketing Source. Up until now, Duve pulled the Marketing source from Ohip but did not push (updated) it to OHIP.
   
• We have introduced a feature on the room upgrade upsell page to enhance Medialog integration. This feature adds a toggle, defaulted to off, labeled "Upgrades will be based on the guest's booked room type".
   
• We developed a feature to send immediate scheduled messages to guests who book after the trigger date, addressing missed communications for late bookings.
   
• We released a feature extending the expiration date of Duve's "Satisfaction Form" link from 1 day to 10 days post-checkout. This change enables hotels to request feedback several days after guests have departed, increasing the likelihood of receiving valuable responses.
• Brand override is now available to create a unique feedback experience per brand. Each brand can select which questions will appear in the Rate & Review feature.
• Added a new rating option - ‘Likely to Recommend’. Host can now select this option as part of the rating questions that display to the guest in the Rate & Review feature.
• We released an SMS fallback mechanism for WhatsApp messages within the Duve platform to enhance message delivery reliability. If a WhatsApp message fails, the system will send an SMS fallback immediately, ensuring guests receive important communications.
• We released an update to the Host - Sihot PMS integration, which excludes requiring payment from OTA pre-paid reservations during the pre-checkin process in Duve. This enhancement ensures that guests who have already paid through "Expedia" or "Booking.com" are not asked to pay again.
• Our AI assistant has been updated to Version 2, bringing significant improvements in performance and accuracy.
• We have upgraded our AI model to GPT-4o, leveraging the latest advancements in AI technology to provide more accurate and contextually relevant responses.
• The logic for access codes content has been improved. We now support cases in which access codes are used by the account but the relevant fields are not populated yet.
• Hosts will now receive a detailed explanation when the AI is unable to answer a specific inquiry. This feature enhances transparency and helps hosts understand and address gaps in the AI's knowledge base.
• We have successfully integrated Duve with SAG locks, enabling hosts to efficiently manage access codes for improved security and a more streamlined guest check-in process.
• We've upgraded our integration with Keynest to their new API version 3, following their announcement that the old version will be deprecated at the end of the year (2023?).
• We've introduced a new feature allowing hosts to collect e-signatures from guests exclusively upon their arrival, explicitly excluding this option from the Online Check-In (OCI) process.
• We've introduced a new toggle in our 'custom service' upsells for the 'custom question' feature.
• Users can now assess AI interactions with thumbs up or down icons. Positive feedback turns the icon green and logs the event, while negative feedback turns it red, opens a detailed feedback popup, and logs the event.
• Duve's Communication Hub can now sync in messages from Booking.com - this is limited to 16 PMS only. Visit our support article for more information.

March 2024:

• [Opera 5.6 PMS Only] Easily meet GDPR requirements by collecting guest consent for GDPR acceptance during the online check-in process. Maintain accurate and up-to-date records of guest consent by automatically updating your PMS with the latest information.
• We now have a 2-way integration with Misterbooking PMS.
• [Opera 5.6 PMS Only] We now sync in VIP status from Opera 5.6 PMS helping you personalize communications even further to any of your VIP guests.
• [Guesty PMS Only] We can now sync back custom field data from Duve's OCI into Guesty, streamlining operations and enriching reservation details.
• [Mews Only] To better understand returning guests' journeys, we now sync into Duve the 'last stay' and 'Number of total stays' from Mews.
• Airbnb conversations are seamlessly synced into Duve's Communication Hub, allowing you to manage all guest interactions from a single, unified platform - whether it's via email, WhatsApp, SMS, or now, Airbnb. Read more here.
• Create timely alerts whenever a message in the Communication Hub remains unanswered beyond a preset timeframe. Customize the system to notify any of your team members by WhatsApp or email if no response is provided within 3, 6, 12, or 20 minutes. Learn more.

February 2024:

• Create push notifications to your mobile device and/or email notifications for any mentions in the Communication Hub or any tasks you were assigned to in Frontdesk.
• Edit topics to be rated in the online check-out Customize what you want guests to rate about your property. Choose from over 20 options including check-in process, value for money, staff responsiveness and so much more! See all the options in your settings, here.
• Set a minimum star rating threshold: Specify what you consider as a low average rating (from 1-5 stars) to prompt for detailed feedback only on experiences that don't meet your excellence bar.

January 2024:

• [Mews ONLY] You can now add the 'last stay' and 'Number of total stays' as a condition.
• Marketplace suppliers can now use Webhooks through Duve Connect to trigger product purchases and details.
• Release of Digital Room Directory.
• You can now set time ranges for when early check-in and late check-out products will be available for purchase, offering a greater control over those upselling opportunities.
• In the Email Pro builder, you can now decide how you want the two-block layout to appear - either side-by-side or stack.
• With the new Hex code color picker support, you can personalize guest-facing elements to match the brand tone.
• Trigger 'live folio' sync when 'total price' dynamic parameter is used, ensuring guests always see the correct pricing.
• [OHIP Only] We now create companion profiles
• [Opera 6.5 Only] For early arrivals, we are populating the 'Specials' field, with the guest ETA
• [SIHOT Only] Supporting 2-way syncing of payments.

December 2023:

• SmartReply DuveAI now translates suggestions for responses. Both the guest and the host will see the answer in their language, according to preferences, regardless of the source (post/upsell) language.
• You can now set canned responses for different brands that are managed under one account.
• [SIHOT] We now offer a 2-way integration with SIHOT.
• [HostAway] We now support a 2-way integration with HostAway and can also sync all manual communications to and from AirBnB and Bookings.com into Duve's Communication Hub.
• [Beds24] We now support syncing all manual communications to and from AirBnB and Bookings.com into Duve's Communication Hub.
• [Stripe] For customers on Stripe's IC+ Pricing you can now extend the security hold capture from 7 days to 30 days. For more information, click here.
• [OHIP] You can now create automated alerts in OHIP for when guests have performed a partial check-in through Duve.
• We have a new condition for scheduled messages for whether or not a guest's phone number exists.

November 2023:

• [Opera & Optima] You can now show pre-populated values in the check-in's custom questions, syncing any changes to the entire guest profiles 
• You can now allow guests to place orders during off-market times, including the next available day, or prevent guests from placing orders during those times.
• [Opera] We now support dynamic room upgrade pricing, syncing Opera's real-time prices based either on the original rate or the current one.
• We've revamped the 'My Orders' screen in the guest app to include an overview of the guest's latest orders (including free and paid services, room upgrades, and transportation).
• [Guesty] The Communication Hub now supports full 2-way communication between Duve and AirBnB.
• We now fully integrate with SaltoKS online keys
• [Mews] Both pre-check-in status and pre-check-in summary notes are pushed as notes
• [Opera] 'Guest title' field syncs, for both the booker and the guests, in addition to supporting it as a dynamic parameter.

October 2023:

• We've improved the library for dynamic parameters. You can now search for a specific parameter, or search by topic when using dynamic parameters across any guest app content or communications. 
• Section deletion in the guest app has been revamped, highlighting how many hidden posts are within each section, preventing users from accidentally deleting seemingly empty sections.
• You can now use limit guest app posts and scheduled communications based on 'additional fields'
• When using Webhooks - the 'Order status' trigger now includes a room number, so third-party task management software can be fully integrated.
• We've added a new trigger for scheduled message for 'Assigned room status changed'
• [Opera 5 ONLY] You can now sync room status and special requests. See more here.
• You can now add GIFs in your Scheduled Emails as well as Guest App posts. See more here.
• You can now use dynamic parameters in Email subject lines. See more here.

September 2023:

• You can now import posts in bulk to your guest app - helping hotel groups move from individual accounts to accounts with multiple brands. Learn more here.
• You can now export data from the Analytics page to a CSV file.
• We've introduced 6 new email templates that help you more efficiently create scheduled emails, including: Confirmation emails, Arrival Messages, Room upgrade offers, Pre-arrival upsell promotions, Pre-check-out reminders, Post-stay review requests

August 2023:

• You can now add buttons within a post of your guest app. Read more here.
• We've added more specifications to timing of scheduled messages - you can now schedule messages 15, 30, and 45 minutes before/after the check-in/check-out hour. Read more here.
• Duve now supports all Onity versions that support direct keys. Read more here.
• We now integrate with Enzo Systems allowing guests to easily dispense keys on their own at your property. Read more here.
• [Medialog ONLY] We sync room upgrade data to and from Medialog.
• [Mews ONLY] We now sync in rate plans and market segment from Duve to allow you to include them in Duve's filters and conditions.
• We've released the beta for Motion - a new way to engage with guests via personalized videos that can be embedded into communications or into the Guest App
• We've released the closed beta for SmartReply - AI-generated response suggestions to incoming guest messages.
• We've changed the logic of access codes and wifi information so that you can enable releasing of these codes across all communication channels based on new pre-defined visibility settings. See more here.

July 2023:

• [Adyen] Support the ability to delay the capture in Adyen, of “Required approval” upsells, until host approved the upsell.
• [OHIP] You can now sync into Duve accommodation packages that include sub-packages (such as breakfast package) and calculate it as part of the accommodation price.
• [OHIP] Enhanced the method of syncing the 'Room upgrade' packages back to OHIP - it's now applied to all nights and not only the first night.
• We've released SmartPriority by DuveAI. See more here.
• Now you can require unique email addresses in the online check-in for reservations with more than 1 guest.
• You can now customize the cover image in the Guest App by rentals or by room type. See more here.
• You can now preview the Guest App by scanning a QR code or share the preview by copying the preview link. Read more here. 
• We've significantly improved performance of our mobile key integrations with Assa Abloy and Dormakaba.
• You can now add upsells from your product range directly in scheduled emails. See more here.
• [Optima] We now support Optima's companion API to push booker and companion details into Optima.
• [BUG] Orders in Mews - Resolved bug where cancelled orders (by guests) are not been refunded.
  [Bug] Resolved bug where the guest replies WhatsApp message is undelivered to the host.

June 2023:

• [Dormakaba] In addition to mobile keys, we now support managing and accessing e-codes through Duve. See more here.
• [Optima] - We now support live availability to allow room upgrades to sell easier and more efficiently.
• [Mews] We're syncing orders as a product and not service - more details here. Plus, you can now display room upgrades based on booked room type.
• We've enhanced email capabilities to support custom background colors for content blocks, auto-translations on initial save, and sending email templates manually from the communication hub. 
• We have a new validation process in the online check-in ensuring that guests do not submit duplicate information for reservations with multiple guests. 
• You can now choose to hide access codes in the arrival emails - see more here.
• We began the gradual release of Duve's new Guest App - see more details here.
• [Mews ONLY] We are syncing orders as a product and not as a service - more details here.
• New Marketplace suppliers: Add-on service offering in-house medical assistance in Israel; Delivery of e-scooters or e-bikes directly to hotels or apartments in Paris; Food delivery of pre-made meals in the UK.

May 2023:

• We now support connecting to Vostio by Assa Abloy, their cloud-based solution for room access. This expands our portfolio of mobile key support, and offers customers a more flexible connection process. More information can be found here.
• You can now connect your SaltoKS account and pull access codes into Duve! To connect SaltoKS, please reach out to Duve's Support team. More information here.
• We've made two key improvements to our Opera Cloud integration via OHIP to enable hoteliers to better manage revenue streams:
  • Upsell package types (rather than fixed amounts) to allow for more efficient tracking of the upsells that generate the most revenue. See more here.
  • Tax breakdowns in the folio (US only) to make it easier for hoteliers to understand price breakdowns and manage financials.
• We integrate with Vitrea Smart Home to provide guests with the comfort of controlling their room from the Guest App by allowing them to open doors, switch lights on/off, and control the AC and room temperature.

April 2023:

March 2023:

• We've released the online check-in email editor allowing hosts to either use Duve's template or customize their own pre-check-in emails. 
• We've added a new condition for messaging limitations via Duve: hosts can now limit communications based on whether or not an upsell has been purchased. 
• We now have a 1-way integration Sihot PMS
• [Mews] We now sync back room upgrades
• [OHIP] We now sync back estimated time of arrival information
• We added support for Romanian language
• We've added another improvement to brand customization by allowing different currencies per brands in the online check-in
• We now offer support for SaltoKS, allowing hosts to easily send access codes to guests via Duve.

February 2023:

• [OHIP only] Duve now saves Worldwine credit card tokens and pushes them back to Opera cloud via OHIP
• [Pelecard only] We now log payment errors for transactions made via Pelecard and send automated notifications to appropriate parties. Notifications can be set up in the notification center under PSP email notifications
• You can now offer guests refunds based on fixed amounts, rather than only percentages, for payments made via credit card.

January 2023:

• [OHIP only] Pre-check-in summaries are now being pushed back as alerts
• [OHIP only] Duve now syncs pre-authorization payments with Opera cloud via OHIP.
• [Hostify, MrAlfred, Rentlio, & ResHarmonics only] Hosts will be able to use custom fields that are being synced into Duve as dynamic fields in communications.
• We improved the automated confirmation emails that are sent to guests once they request a late check-out or custom upsell that require your approval. 
• Group account customization - you can now have verified domains per brand
• Group account customization - you can now create unique prefixes for all links throughout the guest journey allowing all links throughout the guest journey to show the brand's name rather than the group.
• Users with Manager or Agent permissions can define which responses to custom questions contain sensitive information in order to hide that information from specific users.
• [Mews only] We now automatically push back data that we collect in the pre-check-in for each profile, enabling you to easily publish the information in police reports. Please note, this does not mean that reports are compiled and sent automatically, you are simply receiving this information to Mews, making it easier for you to create police reports.
• [Opera On Premise only] We are now pushing back the variable 'RTC' to the dynamic parameters on Opera On Prem to allow you to display either originally reserved room type to guests.
• [Optima only] We added the 'Booked Room Type' dynamic parameter to guidebook posts.
• We now offer the ability to assign unique phone numbers to each brand, allowing for SMS and WhatsApp messages to be linked with specific numbers for each brand.
• When clicking on the pre-check-in link and logging in via phone number, the default area code has been changed from USA to the host's area code.

December 2022:

• Customize the preview format for message sent to guests through the guest app chat - choose from: no preview, banner, or popup. To customize the preview format, go to Settings> Communications> Pre-scheduled Messages.
• [Guesty PMS only] - Hosts using Guesty as a PMS now receive information on when users have completed pre-check-in. The custom field that will be pushed back: duve_pre_check_in_done 
• We've added a disable toggle under Settings > Guest Billing so that you can disable the option for guests to split payments for sub-reservations. When disabled, the main reservation holder will be required to pay for all associated sub-reservations.
• You can now send emails from the Communication Hub. Read more.
• We now have a one-way integration with Misterbooking PMS
• We've improved performance for the Analytics so that data can be loaded quicker, especially for large group accounts with multiple brands.
• [Opera PMS only] - Custom services are now being pushed back on the date of delivery rather than on the check-in date. For multiple purchases, if the date of delivery is specified, the service will be pushed back each day rather than all services being pushed back on the check-in date.
• Room upgrades are not offered not only according to live availability but now Duve also automatically checks to ensure that the maximum number of guests in the reservation does not exceed the maximum number of guests allowed in the upgraded room.
   
• We've improved the SMS billing structure for properties with multiple brands so that you can view the brand name in the SMS billing reports
• We now have a 2-way integration with StayNTouch PMS
• Hosts can now configure check-out time frames to allow guests to easily select their estimated check-out time in the online check-out wizard. These can be configured in Setting>Check-out>'Check-out time'. For more information click here.
• We've added the mute actions to the reservation logs. Now in each reservation, you can see when a guest has been temporarily muted (for the specific reservation period), permanently muted, or unmuted.
• We’ve successfully completed our first integration with Opera Cloud via OHIP. 

November 2022:

• Reservation Status is now available in the top right side panel of each guest’s summary in the Communication Hub
• Scanning a Digital Spot can now automatically trigger a PMS status change (specifically for Mews and Optima) and a pre-scheduled message to be sent from Duve. To set up: Settings>Communication>Pre-scheduled messages>When=Guest scans QR code
• Pushing Back Charges for Custom Products [Opera only] - When a custom product includes a price per night, Duve will now push back to Opera the charge per reservation day, rather than pushing back the total charge on the arrival date of the guest.
• We've significantly improved performance of the Tasks page including reducing the load-time and improving filter functionality
• We now support automated content translations in Czech
• Collect information from multiple guests during the online check-in process.

October 2022:

• In addition to our integration with Protel On-Premise, we now support the cloud-based integration, Protel Air, offering our customers more flexibility and better information sharing between their PMS and Duve.
• When setting up confirmation emails, hosts can now customize the icons and replace them with ones that are in sync with their brand. Additionally, hosts can customize subject lines for confirmation emails, either at the account-level, or at the brand-level, depending on the host's needs.
• Created a 2-way integration with Apaleo
• In an effort to further tablet support and to help our hoteliers easily collect more information from guests upon arrivals, we have now updated the pre-check-in column in the Tasks page to have an option to start the pre-check-in directly from there. Users can navigate to a specific reservation and either hit start to be redirected to the pre-check-in or click the mail icon to send an email with the link for users to complete the pre-check-in from their own devices.
• New filter: Limit pre-scheduled messages according to guests with sub-reservations
• Navigate to the tasks page to easily locate your guest and send them the pre-check-in or pre-check-out link with the click of a button

September 2022:

• Integration with Adyen - use Adyen for a number of transactions, including fast payment, payment for stay, upsells, and preauthorization for additional hotel holds.
• You can now connect to Oracle’s Opera PMS through a new connection type offered by Oracle - OHIP (Oracle Hospitality Integration Platform)
• New filter: Limit pre-scheduled messages according to days before check out
• Hotels with frequently returning guests can now mute communications for these guests so they will not receive repetitive messages from your property every time they stay by you. Navigate to a specific guest's profile within a reservation and choose to mute all automated communications so that they will not receive any pre-scheduled, check-in, or check-out messages. The mute period can be set either for the existing reservation or for the current and future reservations.

August 2022:

• Duve integrates with Nuki Smart Locks. By connecting Nuki to Duve, users can automatically share room access with their guests based on a specific reservation status, and they can also manually share the mobile keys, revoke them, or refresh them in just the click-of-a-button - allowing guests to easily unlock their rooms through the comfort of their mobile phones.
• Users can now fully manage mobile keys from the side panel of the Communication Hub. In just the click-of-a-button users can share or revoke mobile keys with their guests, refresh all key codes, and view which keys have been used to access rooms by which guests.
• Enable SSO login for enterprise accounts*. In the 'Advanced Settings' a user with 'Manager' permissions can now enable or enforce single sign-on (SSO) login. When enabled, users can enter their login credentials one time on a single page to access all of their SaaS applications, including Duve.
• Users with 'Manager' permissions can now choose if they want to enforce stronger security measures for other users in their account. By enabling 2-factor authentication, all account users will be required to authenticate their account each being able to access the system
• As we further our customization capabilities, we've now added custom conditions to our upsells, allowing our users to display upsell offerings to guests based on specific conditions that are set. As usual with custom conditions, if no conditions are set, the upsells will be displayed to all guests.

 July 2022:

• Use shortcuts to streamline the check-in process. The 'Quick Actions' - available via the Communication Hub - shows users which steps of the pre check-in have or haven't been completed yet. Users simply click on the desired field, get redirected to the exact step that they want to edit, and complete the check-in process without having to go through the entire process.
• We've changed the navigation between the different pages in Duve with a collapsible menu bar in both Frontdesk and the Communication Hub. This new layout significantly expands the screen (especially on smaller screen sizes!), improving our hoteliers workflows. Test it out for yourself and see how the different windows in the Communication Hub can be comfortably used alongside each other by collapsing the menu instead of having it pinned to the side.

June 2022:

• We now support auto-translation to Korean and Norwegian
• In order to support group hotels with several sub-hotels within, we've created brands - so that all content can be managed either at the account-level (the group) or at the brand-level (specific branch within the group)
• Multi account support - improve the guest app setup and configuration that will support enhanced managing of several properties in a single Duve account. 
• Created a one-way integration with Bookerville
• Add a custom condition to offer room upgrade discounts based on a specific membership club that your guests may be part of
• Each country has a different way of formatting currency, now the currency and number will be based on the guest language in the emails and based on the browser.
• In order to promise a personalized guest journeys we added 'custom questions' as a condition filter for the guest app and pre-scheduled messages - If a hotel has dropdown questions for a guest such as what is the occasion of your travel and a guest responds birthday - they can set a prescheduled message to say happy birthday to the guest after their check-in and offer them a discount on a spa package.

May 2022:

• Created a 2-way integration with Newhotel
• Limit the time until which guests can book an upsell.
• New filter - Pre-scheduled message limited by when key is released - Create a personalized message with room entrance instructions to be automatically sent once a key is released.
• During the pre-check-out process, guests are asked to share their departure time, offered any last upsell offerings or transportation services, and asked to leave a star rating for staff, cleanliness and overall in order to complete the pre-checkout. This ensures that any positive reviews are encouraged to leave reviews on the OTA site, while any poor reviews are prompted to share more information so that the host can try and fix the guest's experience before they leave.
• Hosts can now navigate to a conversation in the communication hub or in specific reservation in the reservations page to see which of their guests have already used their mobile keys to enter the room. This could significantly help hosts understand who has already accessed the room so that they can do an initial check-in to see if everything is okay for them.